Our most frequently answered questions

Product & Ingredients

Are your products gluten-free?

Yes. Gluten free with gluten free flour produced by Shipton Mill.

Are your products vegan?

Yes. All of our products are suitable for vegans.

Do your products contain folic acid?

No. We do not add folic acid to any of our products.

Folic acid is commonly added to non-wholegrain wheat flour, which we do not use, as all of our products are naturally gluten free.

Instead, our bread is made using a blend of naturally gluten-free grains and flours, including quinoa, brown rice and millet.

Due to the ingredients used, our bread is naturally rich in nutrient-dense qualities, which is something we are very proud of.

Do your products contain any artificial preservatives?

No. All of our products are certified organic, so we do not use any artificial preservatives or additives to extend their shelf life.

We also avoid using enzymes, palm oil and unnecessary fillers that are commonly found in many supermarket free-from breads. Unlike many commercially produced gluten-free loaves, our products are also free from hydroxypropyl methylcellulose (HPMC/E464) and added folic acid.

Are your products suitable for people with allergies?

YES! We are proudly free from the 14 major allergens. If you have any complex dietary needs please seek the advice of your medical practitioner

Do you provide nutritional information?

All nutritional information and ingredients can be found on our website and packaging, however if you have any questions, please feel free to contact to us.

Do you use oil in your products?

Our bagels are completely oil free.

All our sourdough and tin loaves are currently made with cold pressed non refined rapeseed oil however we are in development to replace this entirely.

 

Freshness & Storage

Why does your bread have a short shelf life?

We use clean, organic ingredients and do not add preservatives or artificial additives that are often used to extend shelf life.

We believe in keeping things simple with honest, organic ingredients that nourish your body and help keep you feeling fuller for longer. The trade-off is a naturally shorter shelf life, but that's a compromise we're happy to make in favour of quality and nutrition.

Can your bread be frozen?

Yes, we recommend slicing on arrival and putting in the freezer, that way you can grab what you need whenever and either toast it or warm it up.

How long will my bread/ bagels last once delivered?

Our products typically have a shelf life of 2 days once delivered. This is because we use clean, organic ingredients and do not add preservatives or artificial additives that are often used to extend shelf life.

What is the best way to enjoy your bread/ bagels?

We recommend toasting or gently warming your bread or bagel before serving. This brings out the flavour and texture beautifully and makes the perfect base for your favourite sweet or savoury toppings.

Whether it's simply buttered, piled high with avocado, or loaded with your favourite sandwich fillings, the possibilities are endless!

 

Quality issues

My order has arrived damaged, faulty or inedible, what do I do?

We’re sorry to hear there’s an issue with your order. Please contact us as soon as possible so we can investigate and help resolve this for you.

When getting in touch, please include:

·        Your order number

·        Photos of the issue (where possible)

·        The best before date shown on the product packaging

·        Any other relevant information that may help us investigate

Providing these details allows us to work with our production team and resolve the issue as quickly as possible.

I ordered or purchased my products from one of your stockists and they are damaged, faulty or inedible, what do I do?

If you purchased your products through one of our stockists, please contact them directly in the first instance, as they will be able to assist you with refunds, replacements, or any issues relating to your purchase.

Please keep your receipt or proof of purchase, as this may be required to help them investigate your query.

We also appreciate receiving feedback about any product issues, so please feel free to contact us as well with details of the issue, including the product name, best before date, and any relevant photos. This helps us investigate with our production team and maintain our quality standards.

 

Ordering

How far in advance should I place an order?

We bake all our products fresh to order, with a production time of approximately 3–5 days.

Once your order has been baked, it is dispatched immediately, with delivery typically within 24 hours of dispatch.

We recommend ordering a few days in advance to allow for baking and delivery time, especially during busy periods.

Can I amend or cancel my order after placing it?

Once your order has been placed, we’re usually unable to make changes or cancellations as we begin preparing your order quickly to ensure everything is baked fresh.

However, if you need to make a change, please contact us as soon as possible and we’ll always do our best to help where we can.

Do you offer subscriptions or repeat orders?

In June 2026 we have launched a trial our subscribe and save service, all details can be found on the Subscription page of our website.

Do you offer wholesale or bulk orders?

Yes all wholesale orders can be made via CLF - CLF | Wholesale Organic & Natural Products

Where can I purchase your products?

-          Planet Organic (London)

-          Wholefoods (London)

-          Abel & Cole (National)

-          Ocado (National)

-          Celtic Bakers (London)

 

Delivery

When will my order be dispatched?

We bake all our products fresh to order, with a production time of approximately 3–5 days.

Once your order has been baked, it is dispatched immediately, with delivery typically within 24 hours of dispatch.

We recommend ordering a few days in advance to allow for baking and delivery time, especially during busy periods.

Which courier do we use for deliveries?

We use Royal Mail for all our delivery services

How will I know when my order has been dispatched?

You'll receive an email notification as soon as your order has been marked for dispatch.

If you receive this email on a Friday, please don't worry if your tracking doesn't update straight away. To help manage our production schedule efficiently, our team may generate shipping labels in advance. Your order will still be freshly baked and dispatched on the following Monday, and your Royal Mail tracking should begin updating from Monday evening.

What happens if I miss my delivery?

Royal Mail parcels are sent without requiring a signature. However, whether your parcel is left in a safe place is at the discretion of the delivery driver.

Using your Royal Mail tracking link, you can manage your delivery by requesting a safe place, choosing an alternative delivery day, or arranging collection from your local Delivery Office, where these options are available.

As our products are freshly baked and have a short shelf life, any missed deliveries are likely to affect the freshness of your order. For this reason, we recommend keeping an eye on your tracking information and making alternative delivery arrangements if you know you won't be available.

Please note that Good Grain Bakery and Royal Mail cannot accept responsibility for missed deliveries or any issues arising from a missed delivery where a customer has not made alternative delivery arrangements.

What happens if my delivery is delayed?

If your order is delayed in transit, please contact us as soon as possible so we can investigate with Royal Mail.

As our products are freshly baked and have a short shelf life, we take delivery delays very seriously. If we determine that your order is no longer suitable to consume due to the delay, we'll work with you to resolve the issue as quickly as possible.

When you get in touch, please include your order number and, if possible, your Royal Mail tracking number to help us investigate more quickly.

What happens if my order is marked as delivered but hasn’t arrived?

If your order is showing as delivered but you have not received it, please contact us as soon as possible so we can investigate this further.

Please include your order number and any relevant details, including your Royal Mail tracking information if available, so we can look into this.

Can I choose a delivery date?

Unfortunately, we do not currently offer the option to choose a specific delivery date.

As all of our products are freshly baked to order, our production and dispatch times can vary depending on demand. Once your order has been prepared and dispatched, you will receive an email notification with your delivery details and tracking information.

We always work to get your order to you as quickly as possible while ensuring it arrives fresh.

Do you deliver to all UK addresses?

Yes, we also deliver to Northern Ireland.

 

Subscription service 

What is the Good Grain Bakery subscription service?

Our subscription service allows you to receive your favourite Good Grain Bakery products regularly without needing to place a new order each time.

You can choose your preferred products, set up your subscription, and we'll automatically prepare and send your orders according to your chosen schedule.

This service is currently a trial and we’re excited to introduce it to our customers. As we find our feet with the new system, we really welcome your feedback so we can continue improving the experience.

How do I sign up for a subscription?

To sign up, select the subscription option on your chosen product and follow the steps to complete your order.

Once your subscription is active, your future orders will be automatically processed according to your chosen delivery schedule.

Can I change my subscription?

Yes, you can manage your subscription through your online account. You can update your products, delivery frequency, payment details, or delivery information at any time.

Can I pause my subscription?

Yes, you can pause your subscription if you don't need an upcoming delivery. Simply log into your account and manage your subscription settings.

How do I cancel my subscription?

You can cancel your subscription at any time through your online account.

Once cancelled, no future subscription orders will be processed. Please ensure you cancel before your next scheduled order is due to avoid the order being charged and prepared.

What happens if I cancel my subscription too late?

You can cancel your subscription at any time through your online account. However, please make sure you cancel before your next scheduled order is processed.

Once an order has been confirmed and entered into our baking and production schedule, we are unable to cancel, amend, or refund that order, as our products are freshly baked to order and preparation may have already started.

Please ensure you manage your subscription settings in advance to avoid unwanted orders being processed.

If you have any issues managing your subscription, please contact us and we’ll be happy to help where we can.

When will I be charged for my subscription?

Your payment will be automatically processed according to your subscription schedule. You will receive confirmation of your upcoming order once it has been processed.

Will my subscription orders arrive on the same day each time?

We bake all of our products fresh to order, so dispatch times may vary slightly depending on production schedules and demand.

Once your order has been prepared and dispatched, you will receive an email confirmation with your delivery details and tracking information.

Do subscription orders qualify for discounts or offers?

Yes! Subscribers will have access to discount and this is shown when you select the subscription you want.

Can I use discount codes with my subscription?

Discount code eligibility may vary depending on the offer. Please check the terms of each promotion or get in touch if you have any questions.

What happens if I need help with my subscription?

If you have any questions or experience any issues with your subscription, please contact us and we will be happy to help.

As this is a new service, we really value your feedback and appreciate your patience while we continue to improve and develop the experience.

 

Returns, Refunds & Issues

What happens if my order arrives damaged?

We’re sorry if your order arrives damaged. Please contact us as soon as possible so we can investigate and help resolve this for you.

Please include:

·        Your order number

·        Photos of the damage

·        The best before date shown on the product packaging

·        Any other relevant information that may help us investigate

This allows us to review the issue with our production and delivery teams and determine the best way to support you.

What happens if my order arrives out of date or not in good condition?

Our products are freshly baked to order and have a short shelf life, so we take any concerns about quality and freshness very seriously.

If your order arrives and you believe the products are not in the condition you would expect, please contact us as soon as possible with:

·        Your order number

·        Photos of the product and packaging

·        The best before date

·        Details of the issue

We will investigate the issue and work with you to find a suitable resolution.

Do we offer refunds or replacements?

Due to the fresh nature of our products, we do not offer refunds.

However, if there is an issue with your order, please contact us as soon as possible and we will investigate the circumstances and work with you to find an appropriate resolution.

This may include a replacement or another suitable solution depending on the nature of the issue.

I am missing products from my delivery. What should I do?

If your order arrives with any missing items, please contact us within 24 hours of delivery so we can investigate with our production and dispatch teams.

Due to the fresh and perishable nature of our products, we're only able to investigate missing item claims for a limited period. Unfortunately, claims reported more than 24 hours after delivery cannot be accepted.

 

Cancellations

I have made a mistake and need to cancel my order, can I do this?

If you need to cancel your order, please contact us as soon as possible and we will do our best to help.

However, as our products are freshly baked to order, your order may already have entered our production process. If baking or preparation has already started, we may not be able to cancel or amend your order.

We recommend contacting us as soon as you realise there is an issue so we have the best chance of helping you.

If we have not answered your questions above please contact us using the “contact us” form - Contact – Good Grain Bakery